• Provide inbound and outbound phone support to patients using ambulatory cardiac monitoring devices (e.g., Holter, Extended Holter, Cardiac Event Monitor, Mobile Cardiac Telemetry). • Guide patients through device placement, activation, connectivity troubleshooting, and general usage questions. • Support ship-to-home patients with hookup assistance and monitoring initiation according to established outreach protocols. • Respond to patient concerns with empathy and professionalism, ensuring patient comfort and understanding. • Serve as a point of contact for ordering clinics, physician offices, and healthcare staff regarding device orders, patient status, and service-related questions. • Provide timely updates and follow-up communication to clinical partners as needed. • Escalate urgent or complex concerns to supervisors, clinical teams, or quality leadership per internal escalation procedures. • Accurately document all patient and customer interactions in CRM and/or patient management systems. • Maintain compliance with HIPAA, privacy standards, and internal quality requirements. • Identify and report any potential patient safety concerns or adverse events according to company policy. • Assist with coordination of device logistics, replacements, and shipment tracking when necessary. • Support cross-functional communication with clinical operations, sales, and technical teams to ensure resolution of patient issues. • Contribute to continuous improvement by identifying recurring patient challenges or service trends.