• Collaborate with stakeholders to gather and document capability needs, user stories, and acceptance criteria • Define and communicate product and feature vision • Create, prioritize, and maintain product roadmap(s) • Work closely with the business teams, Scrum Master(s) and development team(s) • Find opportunities to improve the product / platform / system and development process • Oversee the day-to-day management of technology platforms • Manage relationships with product / platform / system vendors • Oversee the management and operation of specific IT systems • Maintain detailed documentation of service processes, SLAs, and improvement initiatives • Analyze product performance data, customer behavior, and market trends • Conduct market research and competitive analysis to identify opportunities • Analyze customer feedback and support data.