• Work with contracted providers to resolve data issues related to line of business quality programs. • Update and educate contracted providers and their staff of changes and updates to the clinical quality programs. • Serves and educates contracted providers on measures in the line of business quality program, preferred quality reporting, quality measure clinical documentation and BCBST Quality programs policies, procedures, and technologies. • Work with Supervisor to update policies and procedures as needed to improve operations of the line of business quality program. • Travel required approximately 60% of the time