• Provides operational business support for business partners • Manages unique and complex partners that have strategic importance to the network • Acts as a Subject Matter expert on Authorization and settlement applications and other internal systems, tools, and products • Leads strategic department projects, supporting other company projects and initiatives • Supports leadership team to analyze data and drive improvements that are quantified with metrics • Manages the full life-cycle of complex, cross-functional process improvement initiatives • Identifies and addresses gaps across teams, processes, and systems to mitigate common failure modes • Acts as coach to peers and mentor to junior members • Coordinates and facilitates Account Executive training for new and existing account executives • Seeks opportunities for improvement within the department