• Manage the end to end intake, triage, coordination, and closure of reactive and preventative maintenance work orders • Operate within a centralized, virtual operations center environment • Serve as the primary coordination hub between the client, service vendors, and internal technical teams • Ensure work orders are actioned quickly, accurately, and in accordance with service level agreements (SLAs) • Maintain precise documentation and work order status updates throughout the lifecycle • Utilize the VOIP system and other tools to dispatch, coordinate, and follow up with service vendors • Provide proactive, frequent status updates to the client regarding work order progress • Review and validate subcontractor quotes to ensure accurate pricing according to contract terms • Execute all work orders in accordance with defined SLAs, KPIs, and priority thresholds