• Defines and executes the Salesforce Platform Operations strategy, aligning to enterprise IT strategy, architecture direction, and business priorities • Partners with product owners, delivery leads, capacity planners, and business stakeholders to forecast demand, plan releases, and ensure operational readiness • Establishes and maintains strong liaison relationships with business and IT partners to deliver effective, sustainable platform solutions • Leads continuous improvement across operational processes (incident, problem, change, release, environments, DevOps, monitoring, and service management) • Develops business-focused concepts and recommendations, including risk, cost-benefit, roadmap impacts, technical debt prioritization, and defect/enhancement triage • Fosters an environment of Design Thinking and operational excellence (automation-first mindset, standardization, resiliency engineering) • Develops and maintains platform roadmaps and plans for end-of-life/retirement of assets and capabilities • Interfaces with customers/stakeholders regarding service offerings, operating model, value proposition, and onboarding processes • Develops a customer communications strategy to promote awareness of platform events (maintenance, major releases, incidents, and capability launches)