• Own end-to-end census integrity and member coverage continuity for all PACE participants. • Set the vision and operating standards for census, enrollment, eligibility, and member services. • Provide oversight and accountability for day-to-day enrollment, eligibility, and Medicaid re-eligibility operations. • Establish and govern departmental policies, workflows, and operational controls. • Own operational performance management, including KPIs, audits, and risk identification. • Lead and develop a high performing team responsible for enrollment and eligibility. • Serve as a cross functional partner to resolve complex enrollment and eligibility issues. • Oversee membership maintenance, data integrity, and member communications.