Client Lifecycle Relationship Manager

Account ManagerSalesFull TimeRemoteTeam 501-1,000Since 2000H1B SponsorCompany Site LinkedIn

Location

Alabama + 16 more

Posted

35 days ago

Salary

Not specified

Bachelor Degree7 yrs expEnglish

Job Description

• Own the client lifecycle for assigned accounts, serving as the primary point of contact from onboarding through renewal • Lead customer onboarding activities to ensure clean handoffs, clear expectations, and timely adoption of Switch services • Build and maintain trusted relationships with client stakeholders, including executive sponsors and operational contacts • Coordinate with sales, service delivery, operations, support, product, and legal to ensure a consistent client experience • Plan and run client business reviews and operational reviews using agreed metrics and reporting • Monitor account health, usage data, and engagement signals to identify risks, expansion opportunities, and service improvements • Serve as an escalation point for service issues, SLA management, RCA communication, and Mission Control coordination • Support renewals by partnering with account teams to reduce churn risk and surface growth opportunities

Job Requirements

Bachelors degree or equivalent practical experience
7 or more years of experience in client services, customer success, project management, or a related role
Minimum of 3 years experience supporting customers during active build or construction phases within the data center or similar infrastructure environment
Experience managing complex client relationships across the full lifecycle
Working knowledge of customer experience principles and account health metrics
Ability to analyze data, identify trends, and make practical recommendations
Experience using project or account management tools
Willingness to travel as needed
Availability to support critical issues outside standard business hours when required

Benefits

Generous Benefits Package - Switch provides medical plan options of comprehensive coverage for you and your family that can be tailored to fit your personal needs
Flexibility & Remote Opportunities - Whether in-office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive
Job Security & Career Stability - In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing company