• Collecting and reviewing all patient insurance information needed to complete the billing, collections, appeal, and/or cash processes to ensure clean claims submission to insurance carriers • Following up on dental billing and accounts receivable for all payer types • Processing dental insurance EOBs, appeals, denials, and following up with denial resolutions timely and accurately • Understanding insurance EOBs and the appropriate adjustment best practices according to internal guidelines • Posting payments received from insurance carriers and patients • Effectively utilizing various means for collections, including but not limited to phone, fax, mail, and online methods • Providing exceptional customer service to internal and external customers while resolving any requests in a timely and accurate manner and escalating complaints accordingly • Audit accounts for quality • Performs other related duties as assigned