• Maintaining assigned key accounts and providing ongoing client support • Developing and implementing client relationship management strategies • Communicating with key clients to monitor client expectations and satisfaction • Identifying new business leads and contacting prospective key clients to promote products and services • Establishing efficient communication channels and liaising between key clients and internal departments • Recommending and implementing improvements to the management of key client relationships • Handling client queries and finding innovative solutions for complex problems • Monitoring sales performance metrics and facilitating timely interventions • Performing recordkeeping, as well as preparing sales forecasts and reports