• Directly manage and develop a team of 3-4 Corporate Account Managers, providing ongoing coaching, feedback, and performance management to help them succeed and grow in their roles. • Conduct regular 1:1s with direct reports to review account health, address blockers, strategize on account challenges, and support professional development. • Set clear performance expectations and hold the team accountable to key metrics including retention rate, upsell/expansion attainment, client NPS scores, and account health indicators. • Own onboarding and ramping of new CAM hires, including training, shadowing, account assignment strategy, and execution of 30-60-90 day plans. • Analyze team performance data to identify coaching opportunities, process improvements, and systemic issues requiring escalation or cross-functional support. • Provide strategic deal support on complex renewals, negotiations, and upsell opportunities, coaching team members through high-stakes client conversations. • Escalate at-risk accounts, product feedback, and systemic client issues to leadership with context and recommended solutions. • Maintain a portfolio of strategic, high-value, and complex corporate accounts, serving as their primary point of contact and trusted advisor. • Synthesize information gathered across client conversations to assess the best set of configurations and account structure, managing the "A through Z" account setup process for high-touch implementations. • Answer ongoing client inquiries related to onboarding, implementation, and ongoing account optimization, ensuring an extremely smooth and professional experience. • Manage the contract renewal cycle from scheduling initial meetings through negotiation, contract changes, and signature, modeling strong renewal practices for your team. • Identify whitespace in accounts and create value-based presentations to promote upgrades, cross-sells, and account expansion opportunities • Consult with clients to recommend additional solutions from the Sharebite portfolio that align with their business goals and employee engagement strategies. • Devise and execute account strategies and plans to maximize account growth, retention, and client satisfaction. • Provide high-touch client service, including escalation and coordination of critical support issues as needed. • Demonstrate ability to grow accounts with high conversion rates from upsell identification to closed-won deals. • Maintain accurate and up-to-date client information in Salesforce and ensure your team is doing the same.