• Provide expertise on technical capabilities related to development of ServiceNow. • Develop technical solutions, implement them, and perform integration and functional testing. • Work with senior leadership and a team with a variety of subject matter expertise on the criteria and process maps required for the ServiceNow environment development. • Provide excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members. • Ability to understand technical and functional design requirements related to ServiceNow. • Create and manage scripts and workflows/flows. • Build dashboards based on application data models and external data sources. • Address problems of systems integration, compatibility and multiple platforms. • Consult with project teams and end users to identify application requirements. • Instruct, assign, direct and check the work of others on the development team. • Participate in development of software documentation and technical reports. • Participate in Agile ceremonies and backlog refinement.