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Customer Service Lead

Customer SupportCustomer SupportFull TimeRemoteTeam 10,001+Since 1984H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

30 days ago

Salary

$27 - $36 / hour

High School7 yrs expEnglish

Job Description

• Lead and support customer service representatives, modeling high-quality service and professionalism. • Monitor call queues, staffing levels, and service metrics to meet performance targets. • Serve as a primary resource for operational questions, training, and issue resolution. • Handle complex customer and policyholder inquiries across phone, email, and documentation workflows. • Process insurance documents accurately and maintain up-to-date customer records. • Collaborate with internal teams to resolve issues and support continuous improvement.

Job Requirements

  • High school diploma or equivalent experience.
  • 7+ years of customer service or contact center experience; prior Lead/Specialist experience preferred.
  • Strong written and verbal communication skills.
  • Typing speed of 40+ WPM and strong technical proficiency.

Benefits

  • medical, dental, and vision coverage
  • wellness plans
  • parental leave
  • adoption assistance
  • tuition reimbursement
  • Paid Time Off
  • paid holidays
  • 401(k) plan with company match
  • employee stock purchase plan
  • commuter benefits

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