• Serve as the primary point of contact for key accounts, leading engagement and expansion strategies • Foster deep relationships with executives and decision-makers, ensuring DTN is their go-to provider • Develop and execute customized account plans, identifying growth opportunities within existing accounts • Drive cross-selling and upselling initiatives to increase account value • Achieve general knowledge of all DTN offerings • Ensure account retention and satisfaction by delivering solutions that exceed expectations • Utilize internal expertise and resources to help drive cross-selling opportunities, identifying opportunities for expansion • Identify and pursue exceptionally large, high-value prospects that align with DTN’s strategic growth goals, as agreed upon with leadership • Utilize market research and networking to uncover new business opportunities based on named prospect target list • Lead high-stakes negotiations and presentations with senior-level executives • Develop targeted strategies to convert major prospects into long-term clients • Collaborate with marketing and sales leadership to craft compelling proposals and pitches • Partner with internal teams, including sales, marketing, finance, and operations, to ensure seamless execution of complex accounts • Act as a voice of the customer, translating account needs into strategic business initiatives • Provide insights and recommendations that shape DTN’s approach to large scale customers • Serve as a thought leader, attending industry events, conferences, and networking opportunities to drive brand awareness