CVS Health

Bringing our heart to every moment of your health.

Pharmacy Technician, Call Center

Call Center RepresentativeCall Center RepresentativeFull TimeRemoteTeam 10,001+Since 1963H1B No SponsorCompany SiteLinkedIn

Location

Florida

Posted

30 days ago

Salary

$17 - $28 / hour

High School1 yr expEnglish

Job Description

• Conduct outbound calls to patients that qualify for adherence-based programs, ensuring timely and consistent communication (i.e. provide one-on-one support for patients who were unable to fill their prescription due to an inventory shortage, patients who are non-adherent to medications, etc.) • Address patient concerns, troubleshoot issues, and provide appropriate resolutions, ensuring patient satisfaction and program success • Identify clinical support needs and escalate calls to Pharmacists on the team to further discuss concerns such as medication adherence barriers or clinical-related challenges faced by patients, enabling timely intervention and resolution • Use CVS Procedures and guidelines to handle patient prescription requests within HIPAA guidelines and enter refill order for processing • Utilize computer systems, software, and databases to accurately record patient information and interactions, call outcomes, program enrollments, and progress updates • Maintain confidentiality and adhere to all relevant patient privacy regulations and company policies during all interactions and data handling processes • Collaborate with cross-functional teams to identify areas for program improvement, propose innovative ideas, and contribute to the development and implementation of patient-centric enhancements • Identify and communicate issues to senior level staff as appropriate • Communicate effectively with team lead and supervisor through huddles, team meetings, cohort refreshers, technology updates

Job Requirements

  • Resident of Alaska, Arizona, Florida, Idaho, Illinois, Maine, New Mexico, North Carolina, Ohio, Tennessee, Texas, Utah, Vermont or Washington due to regulatory compliance
  • Active Pharmacy Technician license in state of residence
  • Ability to obtain Florida Registered Pharmacy Technician license through application and fee (*Requires tech education from a Florida Board-approved training program.)
  • 1+ year(s) of experience in retail healthcare, preferably in a high-volume call center
  • Minimum of one consecutive year experience in customer service
  • Ability to maintain a consistent, reliable, and stable internet connection
  • Internal colleagues must be in good standing to be considered
  • Prior Call Center experience (Preferred)
  • Previous experience working from home (Preferred)
  • Microsoft (MS) Windows-based applications and MS Office, including Word, Excel, Access, and PowerPoint proficiency (Preferred)
  • Bilingual in Spanish (Preferred)
  • Flexibility in work schedule (Preferred)

Benefits

  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings
  • Tobacco cessation and weight management programs
  • Confidential counseling and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Retiree medical access

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