• Manage 40 active implementations at any given time. • Lead and collaborate on all customer implementations as part of a team-based approach, ensuring a seamless handoff from Sales and a smooth transition to Customer Success. • Help clients get set up on our software quickly, providing consultative guidance and best practices to ensure they achieve value fast. • Track and report on key implementation KPIs while proactively identifying and mitigating risks to keep projects on track. • Deliver regular status updates and progress reports to both clients and internal stakeholders, ensuring alignment, transparency, and timely communication. • Collaborate with Product and Engineering teams to surface feedback, influence the product roadmap, and enhance the customer experience while continuously refining scalable implementation processes.