• Provides high quality installations, and prompt corrective and preventative maintenance on client hardware sold and supported by CDK • Perform Daily functions using WFM device to update service and installation cases • Receive and accept service and install cases • Update ETA information within specified ETA guidelines • Log times using WFM timer functions for Shop, Travel, Onsite, Repair, Audit • Create and Update Parts Requests as required (receipt / return) • Close and Updates cases including any Asset Changes • Perform Asset Inventory of client sites as required during installs