• Ensure an effective and enjoyable onboarding experience for new clients • Responsible for the initiation, progression and completion of all project planning aspects • Plan the implementation, prioritizing, planning and tracking implementation milestones • Use consultative, advisory and negotiation skills to focus on client project outcomes • Identify and engage stakeholders, prepare and communicate a clear, timed implementation plan • Utilize key project planning tools and materials to communicate the project plan and outcomes to stakeholders • Assess, confirm, and track stakeholder responsibilities, managing all project communications • Liaise with internal teams including sales, implementation, product and engineering • Communicate with clients to understand their objectives, requirements, internal workflows • Set up new client accounts and configuration as needed • Feedback end-user experiences to the product team and customer success