• Provide Tier 1 and Tier 2 IT support for in-office and remote employees across all systems and applications. • Manage onboarding, provisioning, and offboarding processes, ensuring timely access setup and termination in accordance with internal SLAs. • Administer and maintain Windows and Mac devices, ensuring security compliance and patch management. • Manage and deploy RMM / IT Asset Management (ITAM) platforms. • Implement and manage Endpoint Detection & Response (EDR) and Security Information & Event Management (SIEM) systems. • Transition IT operations from an outsourced MSP model to internally managed platforms. • Configure dashboards, policies, and monitoring tools aligned with company security and compliance requirements. • Administer cloud applications including Google Workspace, Microsoft 365, Atlassian (Jira/Confluence), Slack, Monday.com, and other SaaS tools. • Manage user access controls, permissions, and integrations across cloud systems. • Maintain and support networking equipment and configurations, including VPN, firewall, and NAT (Cisco preferred). • Support system integrations and build automations between cloud applications where applicable. • Document IT processes, systems configurations, and internal best practices.