• Analyze, classify, and review routine and complex accounts receivable transactions and identify solutions in accordance with GAAP • Oversee and support the collection of customer invoices, resolve issues, and proactively work towards achieving departmental goals • Collaborate with cross-functional teams • Own the account receivables aging & find solutions for complex accounts • Follow up with Collectors and resolve escalations; escalate risky accounts to Manager • Ensure receivables are correctly processed in a timely manner • Collect and work with customers to keep accounts within terms • Reconcile customers’ accounts and find solutions • Serve as a liaison between clients and Collectors to negotiate acceptable payment plans • Provide or facilitate accurate reports and analysis on collections and metrics such as cash (collections) forecasting and other collection reports • Assist Manager with analysis of data and reports • Plan, direct and coordinate Collectors and Cash App staff toward attaining goals and objectives • Identify collection problems, research solutions and form recommendations for resolution • Assist with developing or modifying AR policies and ensure systems and procedures follow company policies, acceptable accounting practices and applicable regulations