CDW Corporation is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. For more information about CDW, please visit www.CDW.com. Our broad array of products and services range from hardware and software to integrated IT solutions such as security, cloud, hybrid infrastructure and digital experience.

Senior Sales Operations Representative – Enterprise

OperationsOperationsFull TimeRemoteSeniorTeam 10,001+Since 1984H1B SponsorCompany Site LinkedIn

Location

Illinois

Posted

29 days ago

Salary

$50K - $66K / year

Seniority

Senior

Associate Degree2 yrs expEnglish

Job Description

• Maximize the productivity of account manager(s) through direct partnership • Provide operational order management support and handle order escalation • Interact with external customers to provide order status updates, quotes, and other requests • Provide operational assistance to account managers and field sales coworkers with quote creation and order processing • Ensure all government, customer, and seller requirements are followed on orders • Work closely with Services and Project Management team(s) on large projects • Responsible for order management coordination on all customer rollouts • Provide consistent status updates for orders, quotes, or other requests to sales coworkers • Engage proactively with customers to provide order status updates, quotes or other requests • Assist with CDW and Partner badged services requests • Prepare and distribute product configurations and customer quotes • Promptly process orders via SPS and AS400 systems • Manage bids entry, amend, and win bids in Bid Router • Daily maintenance of sales order routers and sales order manager screens • Train and mentor new and existing coworkers • Develop good working relationships with internal departments and clients.

Job Requirements

2+ years experience within Operations or Sales
Associate degree or relevant experience
Proficient in Microsoft Office applications
Excellent communication skills, both oral and written using a variety of styles and techniques appropriate to the audience
Effective interpersonal skills, with ability to flex style based on the audience
Ability to develop trusted relationships with customers and coworkers
Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines
Proven ability to proactively collaborate and build relationships, take initiative and creatively problem solve
Demonstrated ability to deliver exceptional customer interactions
Demonstrates a high sense of urgency to go above and beyond to provide an extraordinary customer experience
Proven ability to undertake and successfully complete special projects.