• Develop and implement effective communication strategies to inform and engage users before, during, and after the adoption of new digital quality tools and processes. • Collaborate with key stakeholders to understand their needs, expectations, and concerns regarding digital adoption and changes. • Build and maintain strong relationships with various departments to facilitate open communication and support for initiatives. • Create informative materials such as newsletters, presentations, and other communication assets. • Design and deliver comprehensive training programs tailored to different user groups based on their roles and levels of digital proficiency. • Prepare user guides, FAQs, and other relevant documentation to support ongoing learning and development. • Monitor the progress of digital tool adoption and identify potential barriers to usage. • Conduct surveys and feedback sessions to assess user satisfaction and engagement. • Identify and mitigate risks associated with the change process. • Develop risk assessment plans and implement risk mitigation strategies. • Create dashboards, KPIs, and metrics to evaluate adoption effectiveness and overall success of digital initiatives. • Provide regular reports to management highlighting progress, challenges, and recommendations for improvement. • Maintain thorough documentation of change management processes, methodologies, and lessons learned to ensure consistency and efficiency in future initiatives. • Gather and analyze feedback from users to identify opportunities for continuous improvement in systems training and adoption strategies. • Stay current with industry best practices and emerging trends in digital adoption and change management. • Support the optimization of digital adoption tools like WalkMe, ensuring they are effectively utilized to enhance user experience. • Create engaging content for digital adoption tools, including step-by-step guides, in-app tutorials, and interactive training modules. • Serve as the Business Process Owner for AI capabilities within Global Quality, driving cross‑functional alignment on requirements, governance, and standards for AI‑enabled workflows.