• Fully own the success of your tool(s) within Samsara’s revenue stack. This includes: • Discovery: Lead deep user research to identify, document, and anticipate core customer support pain points and future GTM tooling needs. • Design: Draft comprehensive Product Requirements Documents (PRDs) and design artifacts (wireframes), ensuring alignment with business goals and automated workflows. • Build: Oversee feature execution and drive rigorous usability testing, collaborating with GTMS, Sales Ops, and AI + Data Analytics teams. • Launch: Coordinate all aspects of release, including change management, enablement programs, and documentation for seamless field adoption. • Adopt & Iterate: Define and track key performance indicators (KPIs and adoption metrics) to measure business impact and inform rapid roadmap iterations. • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices