Alacrity Solutions

From damaged to done, we help people and businesses quickly recover after a disaster.

IT User Support Specialist

Customer SupportCustomer SupportFull TimeRemoteTeam 501-1,000H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

23 days ago

Salary

$25 - $30 / hour

Associate Degree5 yrs expEnglish

Job Description

• Utilize technical knowledge to implement and support IT initiatives, provide technical support, and resolve problems of a moderately complex nature • Respond to Help Desk tickets and verbal requests for support • Log problems and document fixes in ticketing system while communicating with employees • Identify issues and determine problem solutions through diagnostic processes and procedures • Assist users/departments in implementing requests or proposals and in assessing information system needs • Create user instruction guides and best practice procedures

Job Requirements

  • Associate’s degree in information technology or a related field (or equivalent experience)
  • A minimum of 5-7 years of customer service experience in an Information Technology environment
  • Knowledge and understanding of various computer systems, hardware, software, and related computer peripherals
  • Ability to multi-task in a fast-paced environment with fluctuating priorities and deadlines.
  • Prior experience in a Help Desk or similar Technology Support environment, including experience supporting Windows clients and servers

Benefits

  • Benefits Package including Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance Program
  • HSA Bank with selection of High Deductible Health Plan
  • 401K plan options
  • Flex/unlimited vacation
  • Paid Holidays

Related Job Pages

More Customer Support Jobs

Customer Service Representative – 1st Shift

Stryker

Together with our customers, we are driven to make healthcare better. #WeAreStryker

Customer Support23 days ago
Full TimeRemoteTeam 10,001+Since 1941H1B Sponsor

Customer Service Representative providing sales and support services

New Jersey
$21 - $34 / hour

Customer Solution Advisor

Infotrust

Accelerating the transition to privacy-centric digital marketing.

Customer Support23 days ago
Full TimeTeam 51-200H1B Sponsor

The Customer Solutions Advisor drives customer retention and revenue growth through strategic account management, engagement, and by articulating the value of analytics and advertising solutions to clients.

Cm360Dv360Ga4Google Marketing PlatformGoogle Tag ManagerTag Management SystemsTealium
Ohio
Full TimeRemoteTeam 27Since 2004

The Destination Specialist will design and book customized travel experiences for clients, ensuring high-quality service and in-depth knowledge of South America.

ExcelWord
United States

Multimedia Specialist

Cadwell

Helping You Help Others

Customer Support23 days ago
Full TimeRemoteTeam 51-200Since 1979H1B No Sponsor

The role involves creating brand guidelines, designing digital marketing materials, managing campaigns, ensuring compliance with regulations, and analyzing marketing results with a focus on creativity and digital technologies.

Adobe Creative SuiteAfter EffectsBasic Html/CssFigmaGoogle AnalyticsGoogle SuiteIllustratorIndesignMarketing Automation ToolsMS OfficePhotoshopPremiere ProSalesforceSeo ToolsWordpress
United States
$75K - $95K / year