• Identify, map, measure, analyze and improve routine to moderately complex clinical and business processes, problems and information requirements for assigned Epic application(s) • Perform current and future workflow analysis and map out critical business processes using business process reengineering techniques, industry standards and best practices • Prepare documentation for business requirements by using case diagrams, data flow diagrams, data models, and object models to present, discuss and analyze various dimensions • Evaluate whether a proposed solution meets the business and clinical needs • Translate user requirements into functional and technical design specifications and reviews with the user to ensure accuracy • Prioritize requirements based on business needs and discuss the technological impact of business requirements • Perform applicable system(s) configuration that meets business requirements • Develop test plans, test cases, and test scripts to validate performance of all functions • Conduct effective unit, integration, system and end-user acceptance testing through execution of the tests, tracking problem reports and documenting all final outcomes • Provide client and support training through development of training materials, training trainers and end-user(s) as appropriate to the project • Monitor system functionality and clinical and business processes instituting changes as needed • Effectively explains the functioning of the assigned application(s) and related systems to the users • Assists users with using the full functionality of the application(s) and process flow • Develop and maintain product documentation including current workflows, requirements, functional specifications, installation instructions, product test procedures, user manuals, procedures and troubleshooting guidelines • Completes all appropriate change and quality control documentation using department standards • Communicate project status and upgrades to clinic users, including any potential delays/downtime related to application(s) • Manages multiple requests from multiple users and balances priorities • Schedules and manages application version upgrades for assigned applications • Resource for assigned application(s) • Assist with support and troubleshooting as needed • Respond to user calls as necessary