• Verify insurance coverage and ensure accurate loading of insurance information for billing purposes • Submit claims to our billing partner • Create invoices for case rates and other billing scenarios as needed • Perform front-end edits on patient demographics, correcting information such as date of birth, addresses, and member IDs • Conduct claim audits and reconciliations to ensure all services are accounted for and billed correctly • Research uninsured and unknown insurance cases to identify potential coverage • Assist in the implementation and testing of billing automation processes • Perform ongoing audits of billing automations to ensure accuracy and efficiency • Serve as a liaison with Operations, identifying opportunities for improvement in front-end data collection • Serve as a SME (Subject Matter Expert) for Navigators on insurance-related questions