Shield
Shield is a new kind of IT services platform—local at the core, national in scale, and built to last for generations
Help Desk Manager
Location
Minnesota
Posted
24 days ago
Salary
$70K - $80K / year
High School5 yrs expEnglish
Job Description
• Manages the client facing Help Desk to ensure that we deliver exceptional and timely support to all end users.
Job Requirements
- High School Diploma (College degree preferred)
- 5+ years working for an MSP
- 3+ years managing a support team
- ITIL v4 certification preferred
- Experience with Connectwise Manage, NinjaOne, IT Glue, and Auvik preferred
Benefits
- Interfaces
- Reports to the Support Services Manager
- Communicate with internal teams, outside vendors, & clients as needed
- Expectations
- All communications will be timely and conducted with business standards
- Work with Support Services Manager to ensure that all support processes are consistent and followed by all.
- Metrics will be determined
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