Magic

Future-proof passwordless authentication with just a few lines of code. We’re hiring!

Customer Success Engineer

Technical Customer SuccessTechnicalCustomer SuccessFull TimeRemoteTeam 11-50Since 2020H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

36 days ago

Salary

$100K - $120K / year

3 yrs expEnglishJava ScriptNext.jsReactType ScriptWeb3

Job Description

• Serve as the primary technical resource for developers integrating Magic's SDK • Troubleshoot and resolve technical issues across various languages, frameworks, and blockchain environments • Guide customers through implementation challenges, helping them understand best practices • Identify patterns in support requests to improve documentation and developer experience • Provide technical qualification and support for prospective customers and partners • Understand customer requirements and articulate how Magic solves their onboarding and checkout flow needs • Develop and deliver technical demos showcasing specific use cases and integrations • Partner with AEs and partnerships executives to execute the technical aspects of the sales strategy • Successfully onboard and launch customers, guiding them toward renewal and expansion • Contribute to technical content, documentation, and demos • Translate ambiguous customer needs into specific, deliverable requirements and solutions

Job Requirements

  • 3+ years in a customer-facing technical role (solutions engineering, technical support, developer relations, or similar)
  • Strong proficiency with JavaScript/TypeScript and React (experience with Next.js a plus)
  • Comfortable working with APIs and understanding authentication flows
  • Familiarity with the Web3 ecosystem and technologies (wallets, transactions, blockchain fundamentals)
  • Excellent written and verbal communication—able to explain technical concepts to both developers and non-technical stakeholders
  • Customer-obsessed: confident interfacing with users and building rapport
  • Intellectually curious with strong problem-solving skills
  • Comfortable tinkering across languages and services, stepping into unfamiliar code and making sense of what's going on

Benefits

  • Remote-first culture with flexible working hours
  • Stock options and token grants
  • 99% company-paid medical*, dental and vision insurance
  • 100% company-paid life and disability insurance
  • 401(k) plan (US) or pension plan (CAN)
  • $3,600 annual reimbursement for remote work, wellness, and professional development
  • Flexible time off
  • Up to 12 weeks of paid parental leave

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