• Take inbound customer cancellation calls and retain them as an Aura customer • Make daily outbound calls to existing Aura customers with failed subscription payments • Ensure a high level of customer satisfaction through proactive support and active listening • Address customer concerns and provide solutions • Master evangelizing Aura's story and mission to customers • Consult with customers on best practices to better protect their online identity • Identify retention and upsell opportunities by aligning Aura's Identity, Privacy and Security solutions with the customer's unique needs • Proactively improve knowledge of industry best practices and recent events to ensure you are a trusted resource for customers