• Maintain standardized operating procedures regarding operations and processes all supporting SOP’s “The TransForce Way” • Identify operational gaps, inefficiencies, and opportunities for improvement, sharing best practice across the regions • Partner with SVP and regional leaders to ensure consistent execution and adoption • Lead, manage and evaluate the tools, processes, policies, and programs to ensure continuous productivity and effectiveness • Create reports and presentations for leadership and management • Collaborate with regional leaders and teams to develop and execute management disciplines and processes (weekly/quarterly forecast, pipeline analysis and development, account planning, account assignments, quota/budget allocation) • Manage operational KPIs, dashboards, and commission payouts • Use data and insight to monitor trends, identify risks, and recommend corrective actions • Ensure alignment between performance metrics and business objectives • Partner with HR and Finance to design, document, implement and process compensation & incentive plans • Manage multiple operational projects simultaneously • Coordinate stakeholders across Sales, Operations, Recruiting, Payroll, and IT • Support change management through communication, training, and job aids • Ensure improvements are sustained post-implementation • Partner with the VP, Operations and Performance and leadership on all issues and challenges impacting the success of the team • Focus on creating Data Governance policies to result in continuous data cleansing, enrichment and augmentation that results in increased data accuracy and confidence. • Manage data cleansing to support pre and post Fiscal Year Planning.