• Oversee the delivery of service offerings to ensure high-quality customer experiences and satisfaction. • Develop and implement service strategies to drive business growth and improve service efficiency. • Manage budgets, resources, and logistics to optimize service delivery. • Lead service improvement initiatives to enhance service quality and reduce costs. • Ensure compliance with industry regulations and company policies in service operations. • Collaborate with other departments to align service offerings with business objectives. • Develop, update and monitor key performance indicators (KPIs) to assess service effectiveness. • Foster a culture of continuous improvement and service excellence within the team while mentoring and developing culture carrying leaders. • Represent the services function at executive meetings, providing insights and updates. • Build and maintain strong relationships with clients, partners, and stakeholders.