• Mentors, guides and provide oversight assistance of the team. • Applying subject expertise in evaluating business operations and processes. • Identifying areas where technical solutions would improve business performance. • Consulting across teams, providing mentorship, and contributing specialized knowledge. • Respond to internal inquiries for coaching assistance via the subject matter expert queue, office communicator, and email. • Coach others on how to navigate through systems to find information needed for patients and calls. • Develop and maintain working knowledge of current products and services offered by the company. • Review all required documentation to ensure accuracy. • Responsible for entering data in an accurate manner, into EMR databases.