• Guide customers through onboarding and implementation by coordinating with delivery teams. • Drive adoption, overall health, value realization, and renewal readiness, serving as the primary point of contact. • Build trust and develop strong, multi-threaded relationships across business and technical stakeholders to drive mutual value. • Knowledgeable of key product use cases and expected outcomes —to guide customers toward best-practice adoption. • Proactively maintain an accurate rolling 4-quarter outlook of attrition forecast and manage customer health. • Engage with customers to calculate ROI derived from Adobe solutions (Productivity and Business Value). • Identify expansion opportunities through product-usage insights, evolving customer needs, and cross-sell alignment.