• Be the primary technical and strategic contact for clients, representing HealthSherpa. • Dive into complex operational, data, and integration issues, working directly with the client to guide resolution through to completion. • Build trusted relationships with clients teams to lead escalations, issue management, and grievance resolution. • Project manage technical implementations, and remain involved post-launch to ensure systems perform as expected. • Partner with Sales and leadership to shape go-to-market and expansion strategies. • Guide accountability for all contractual commitments by managing and working towards Statements of Work (SOWs) and Master Service Agreements (MSAs). • Be the carrier's voice in internal discussions by summarizing feedback, surfacing recurring issues, and communicating product gaps and enhancement opportunities to Product and Engineering.