• Achieves quarterly and annual revenue targets • Owns business pipeline to ensure long term, consistent performance in quarterly/annual quota achievement • Builds and maintains relationships with key decision makers in organizations • Develops an understanding of business issues and opportunities in order to create high value solutions focused on maintaining and delivering desired outcomes. • Follow new sales leads through networking and turns them into long term partnerships • Leads and contributes to Request for proposal (RFP) responses • Leads the development of opportunity strategy plans and periodic account reviews • Ability to accurately forecast opportunities for a rolling 12-month cycle • Builds a comprehensive territory plan that outlines strategy to secure new prospects • Builds a detailed account plan for each of the top 10 accounts • Facilitate discussions internally and externally relative to prospect/sales campaign coordination • Navigates customer concerns with care and compassion and escalates issues when appropriate • Manages and deescalates potential customer conflicts and resolves matters successfully • Responsible for contract renewals to maintain and grow annual recurring revenue (ARR) • Provides professional after-sales support to enhance the customers’ loyalty • Ability to coordinate internal and external resources