Samsara
Pioneer of the Connected Operations Cloud
Enterprise Customer Success Manager
Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 1,001-5,000Since 2015H1B SponsorCompany SiteLinkedIn
Location
California + 2 moreAll locations: California, District of Columbia, New York
Posted
23 days ago
Salary
$89.0K - $119.6K / year
Bachelor Degree4 yrs expEnglishIo T
Job Description
• Ensure customers enhance safety, efficiency, and sustainability using our IoT platform
• Compose joint success plans with customers, outlining objectives, metrics, and timelines
• Orchestrate executive business reviews with customers’ decision-makers and executive leadership
• Conduct workshops with customers to recommend workflow changes
• Deeply understand and explain the Samsara platform’s capabilities
• Serve as a mentor to Customer Success and Support teams
• Champion Samsara’s cultural principles as we scale globally
Job Requirements
- 4+ years of experience in a senior Customer Success, account management, or strategic consulting role
- Enterprise SaaS experience preferred
- Strong priority management and high emotional intelligence
- Customer travel is expected (up to 25-40%)
- Experience supporting or working with technical products
- Solutions-oriented with strong problem-solving skills
- Proven track record of building trust and communicating effectively with stakeholders
- Passion for taking initiative and thriving in a fast-paced environment
- Diplomacy, tact, and poise under pressure
- Bachelor’s degree from a 4-year institution
Benefits
- Above market-rate salary
- Outstanding equity offering
- Employee-led remote and flexible working
- Team-based incentive schemes
- Health benefits
- Personal development
- Samsara for Good fund
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