• Serve as the first-line technical support for internal teams, resolving issues directly wherever possible and escalating as necessary • Monitor and respond to technical questions from multiple stakeholders in parallel, while maintaining professionalism and urgency • Partner closely with Silna’s CTO on system improvements, tooling changes, and security best practices • Own technical onboarding for new hires, including account creation, permissions and access setup, and tool provisioning • Troubleshoot issues related to user accounts and access, password resets and authentication, SaaS tools and internal systems, etc. • Coordinate with vendors and service providers as needed • Help ensure broad reliability, access control, and basic security hygiene across the business