• Delight your designated customer(s) with your passion and knowledge of Snowflake AI Data Cloud. • Develop a strong understanding of the customer’s use cases and how they leverage the Snowflake platform. • Deliver exceptional service, enabling them to achieve the highest levels of continuity and performance from their Snowflake implementation. • Establish regular touchpoints with customers for critical issues and provide executive-level technical briefings. • Drive technical advocacy between customers and product teams and lead problem-solving sessions for complex technical challenges. • Adhere to response and resolution SLAs and escalation processes to ensure fast resolution of customer issues that exceed expectations. • Report well-documented bugs and feature requests arising from customer-submitted requests and work with Engineering toward a resolution. • Proactively identify recommendations and lead global initiatives to improve product quality and customer experience.