• Become a subject matter expert in the OnePlan platform, with a strong understanding of how different tools are used across real workflows. • Partner with Product Managers, Product Marketing, Engineers, Product Support, and Education & Training Team to create and maintain high-quality documentation, including user guides, integration and API documentation, and in-app content such as tooltips and onboarding prompts. • Create and maintain learning resources that go beyond written documentation, including videos, demos, guided tours, and other interactive education formats. • Manage and maintain the internal documentation ticketing system, addressing requests and issues from both customers and internal teams. • Take complex concepts and explain them in clear, engaging ways that make sense to a wide range of users. • Gather and incorporate feedback to continuously improve documentation clarity and usability. • Act as an editor and reviewer to ensure documentation is consistent, accurate, and aligned across OnePlan. • Track usage and feedback on training materials to help prioritize future documentation and learning initiatives.