• Own the development, governance, and ongoing maintenance of technical documentation across InN Pricing and Open Access Pricing, ensuring alignment with product releases, operational workflows, and client (internal and external) needs • Independently synthesize complex technical, product, and operational information from multiple sources to document new or changing product functionality • Write, format, edit, and proofread process, procedural, and technical information for technical and non-technical users • Lead documentation planning and execution in alignment with product roadmaps and release timelines, proactively identifying risks and resolving gaps that could impact delivery or client understanding • Design, maintain, and continuously improve a centralized documentation repository that serves as a source of truth for internal teams and external stakeholders • Collaborate with Marketing department to publish and maintain templates for written documentation including those produced by others (technical specifications, RFP responses, presentations, etc.), driving consistency, usability, and adoption • Make independent decisions regarding documentation structure, standards, and prioritization within established guidelines • Identify documentation gaps and recommend improvements that reduce operational risk, improve product adoption, or enhance client experience • Provide or coordinate special documentation services as required.