• Provide first-line technical support for the Mogli SMS & WhatsApp application via email, text, virtual meeting, phone, or chat • Actively contribute to team success by sharing knowledge, participating in team training, and working closely with the team on troubleshooting • Troubleshoot complex issues, working with senior support team members to diagnose and identify bugs when necessary • Leverage your Salesforce and Mogli products knowledge to assess client needs and craft appropriate solutions • Maintain accurate client information in Salesforce Cases to track progress toward KPIs • Develop and update our internal knowledge base and blog posts, contributing content to the Mogli support community • Actively participate in the product release cycle by testing new package versions in demo environments