• Own and scale HR service delivery • Design and run Curana’s HR Help Desk, including SLAs, routing, tiered support, and a searchable knowledge base. • Build and publish dashboards that show volume, turnaround time, root causes, and trends—and use them to drive continuous improvement. • Lead Workday operations and people systems execution • Establish data governance, testing practices, and release/cutover processes that keep the system stable and trustworthy. • Create operational excellence through standardization • Build and govern HR SOPs, documentation, and SharePoint architecture with clear version control and audit cycles. • Ensure Curana is always “audit ready” through strong documentation and process discipline. • Oversee benefits, LOA, and ADA operations • Provide daily oversight of Benefits and LOA teams, resolve escalations, and ensure regulatory compliance. • Drive M&A HR operations • Guide fleet operations governance • Build and develop a high-performing team