• Supports the stability and effectiveness of Sedgwick’s integrations with BillReviewIQ solutions by monitoring system activity, triaging issues, and ensuring timely resolution of data and workflow errors. • Performs root‑cause analysis, collaborates across technical and operational teams, documents processes, and contributes to ongoing improvements in integration performance, operational readiness, and end‑to‑end legal e‑billing workflows. • Investigates issues related to system integrations between Sedgwick’s claims platform and BillReviewIQ solutions (Legal X and Legal Exchange). • Analyzes errors involving case creation, invoice processing, approvals, and payment data exchange. • Determines whether issues originate in the claims system, BillReviewIQ applications, or the integration layer. • Traces data from source claims systems through BillReviewIQ workflows to identify gaps, mismatches, or processing failures. • Reviews system logs, error messages, and transaction data to assess root cause, severity, and operational impact. • Partners with engineering, product, and operations teams to define fixes, validate corrective actions, and support implementation. • Leads strategies to deliver cross‑functional training on BillReviewIQ processes and drives adoption of training for teams participating in implementations. • Coordinates issue resolution efforts with internal Sedgwick teams, including claims technology, claims operations, product, and engineering. • Serves as a knowledgeable point of contact for integration‑related questions, escalations, and workflow clarifications. • Identifies recurring issues and systemic trends to recommend improvements to integrations, monitoring practices, and operational workflows. • Documents integration processes, common failure scenarios, troubleshooting approaches, and resolution steps. • Enhances operational readiness by contributing to improved alerts, dashboards, knowledge articles, and support playbooks. • Supports production issues affecting legal e‑billing workflows, financial transactions, and payment processing. • Participates in incident management activities, post‑incident reviews, and development of preventive action plans. • Ensures all claims and legal billing data is managed in compliance with company policies, security standards, and data handling requirements.