• Developing professional, productive relationships with all account constituents • Working closely with the Solutions Delivery team post-sale to ensure a smooth transition from implementation to live • Facilitating communications to ensure solid client relations • Addressing client concerns, seeks resolution to issues • Acts as the liaison between the client and internal resources • Tracking and managing daily tactical issues • Ensuring customer satisfaction with services provided, resolves operational issues affecting client relations and manages loss risk • Developing recommendations for and communicates operations and for client policies and management action • Informing client of changes in legislation that affect disability, workers compensation and FMLA management • Tracking customer renewal timeframes, plans renewal effort according to appropriate timing • Identifying and planning further sales opportunities • Escalating issues to senior leadership when necessary