• Develop and maintain operational plans, guidance documents, instructions, and standard operating procedures as well as public-facing and CMS-internal documents to support program operations • Proactively identify gaps that operational and tactical plans and/or technology can resolve • Communicate with our team and all stakeholders (e.g., client, sub-contractors, contractors, etc.) • Solve complex challenges in a timely and appropriate manner with minimal management oversight and attention to quality • Analyze healthcare and application data as well as technical documents using spreadsheets or other analytical tools to track applications, identify trends, and/or identify areas for improvement • Research, learn, and apply relevant policy, guidance, and regulations to respond to inquiries • Utilize various information systems to perform validation and verification of data by comparing and analyzing from multiple sources and reporting findings in a meaningful way • Communicate with systems development experts to maintain tools and applications used to fulfill project requirements; conduct testing of system requirements • Document decisions and approved language in a knowledge repository • Respond to internal and external questions and inquiries on assigned tasks and projects • Contribute to, and participate in, group meetings with clients and stakeholders • Apply project management rigor/processes to address issues as and when they arise