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Senior Manager – Client Operations

OperationsOperationsFull TimeRemoteTeam 10,001+Since 1963H1B No SponsorCompany Site LinkedIn

Location

Pennsylvania

Posted

23 days ago

Salary

$75.4K - $166.0K / year

Bachelor Degree7 yrs expEnglishSDLC

Job Description

• Lead a high-performing team that bridges client needs with enterprise technology solutions • Ensure operational excellence across all Lines of Business—Commercial, Medicare, Medicaid, and affiliated clients • Act as a strategic liaison between Technology, Account Management, and Product teams • Serve as the voice of the client, championing their needs internally while driving innovation, issue resolution, and service delivery • Impact member satisfaction, client retention, and successful execution of complex digital initiatives • Use management and organizational skills to lead various efforts for the client team.

Job Requirements

7+ years of professional experience, demonstrating increasing leadership responsibility with roles in IT, Production Support, Account Management, Engineering, Consulting, or similar experience
6+ years working in a client-facing leadership role, supporting custom interactions and client management
5+ years of experience building a network of connections across multiple functions/silos in a complex matrixed environment for navigating internally to meet the client's needs
5+ years defining and documenting custom IT solutions
5+ years of project/portfolio management or SDLC, preferably in IT
4+ years of digital technology project management experience
4+ years leading multiple cross-functional teams in a fast-paced, complex working environment while demonstrating a high level of independent judgment and proactivity
4+ years of demonstrated success in driving change in a large, cross-functional organization
Willingness and ability to travel up to 30% for client support, as well as to provide occasional after-hours support for client implementations validation and incident management as needed.

Benefits

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access and many other benefits depending on eligibility.