• Maintain close relationships with portfolio and group leads, serving as the accountable owner for all staffing, planning, and internal operational decisions. • Lead organizational structure and spans-of-control planning to ensure portfolios are organized for both maximum growth and operational efficiency. • Facilitate regular touchpoints with leadership to discuss pipeline activity and team capacity, bringing structure and clarity to complex organizational shifts. • Identify risks and implement solutions that keep the portfolio running smoothly and transparently. • Manage last-mile staffing for all roles within the group, serving as the final decision-maker to ensure quick and accurate coverage for new deals, transitions, and backfills. • Own the end-to-end hiring process, including developing data-backed business cases and recommending new roles based on analysis of financial and capacity needs. • Lead account rebalancing initiatives by assessing demand shifts and proactively adjusting allocations to meet workload needs or margin targets. • Coordinate closely with Business Development to determine staffing availability and expertise for upcoming pitches and new business opportunities. • Maintain a deep understanding of team capabilities to ensure every assignment supports both short-term client success and long-term portfolio health. • Define staffing needs for all new opportunities and coordinate with Client Finance to ensure alignment with group profitability and margin targets. • Own allocation management, CPS insights, and portfolio analysis to identify resourcing risks or inefficiencies. • Partner with Client Finance, Business Development, and Client Success on renewal planning, scope changes, and the financial implications of contract shifts.