• Serve as an advocate for overall satisfaction and retention for assigned enterprise client base • Collaborate with subject matter experts and key stakeholders to achieve vision and objectives • Manage a portfolio of Mid-Market and Enterprise clients, serving as a trusted advisor • Facilitate collaboration with internal teams and client executives to establish goals • Identify and communicate growth opportunities within existing accounts • Plan and facilitate regular business reviews with clients and internal experts • Monitor all aspects of the client experience while maintaining a centralized client 'notebook' • Assess client health across financial, operational, and risk dimensions