Health Care Service Corporation - HCSC logo
Health Care Service Corporation - HCSC

Health Care Service Corporation (HCSC) is the United States' largest customer-owned health insurer. HCSC is a desirable, diverse employer and has been named one

Senior Customer Service Analyst

Customer SupportCustomer SupportFull TimeRemoteSeniorCompany Site

Location

United States

Posted

28 days ago

Salary

$57.8K - $108.5K / year

Seniority

Senior

Bachelor Degree2 yrs expEnglishTableau

Job Description

• Responsible for working on multiple projects simultaneously by performing analyses in response to specific business questions that impact Customer Experience, Operational Efficiencies and Effectiveness. • Summarize findings, support fact based recommendations and provide detail to substantiate conclusions. • Partner with Call Center teams to help achieve measurable results and an enhanced customer experience. • For all CoE related activities, the Business Analyst will work across the enterprise.

Job Requirements

  • Bachelor’s Degree
  • 2-4 years related experience
  • Strong quantitative and qualitative analytic skills
  • Professional competence with Excel, Business Intelligence Tools, Visio
  • Interest in learning new tools and skills
  • Research and problem-solving skills
  • Logical thinker, both inductive and deductive
  • Be creative with data
  • Relationship building and collaboration – helpful, good listener, respectful, approachable and team-oriented
  • Consulting experience (preferred)
  • Tableau experience (preferred)

Benefits

  • health and wellness benefits
  • 401(k) savings plan
  • pension plan
  • paid time off
  • paid parental leave
  • disability insurance
  • supplemental life insurance
  • employee assistance program
  • paid holidays
  • tuition reimbursement
  • other incentives

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