• Serve as the primary point of contact for assigned strategic partners, supporting day-to-day communication and relationship management. Collaborate with the Implementation team to ensure smooth rollouts of BetterHelp services, including project planning and operational execution. • Deliver partner-facing demos, onboarding sessions, and training presentations (virtual and occasional in-person). • Support the preparation and delivery of MBR and QBRs. Maintain a consistent communication cadence with partners, sharing BetterHelp updates, utilization trends, and outcome metrics to drive engagement. • Partner with the Strategic & Health Plan Partnerships team to execute ongoing strategies, including well-being events, communications, and campaigns. • Identify and foster opportunities for partners to serve as BetterHelp advocates (e.g., PR, testimonials, case studies). • Prepare and present regular client-facing and internal reports on account performance, utilization, and projections. • Proactively troubleshoot and resolve partner issues, ensuring timely solutions and high satisfaction. • Continuously seek opportunities to streamline processes, improve efficiency, and enhance the partner experience. • Support contract renewals and retention efforts, driving profitable growth and demonstrating return on investment. • Act as the voice of the partner internally, providing insights to shape BetterHelp’s growth strategy and product roadmap.